Item is brand new with a damaged box or a replacement box Item has been taken from the box for checking The Russell Hobbs 27040 Large Rice Cooker and Steamer is a powerful electric unit with a capacity of 18 cups, perfect for preparing up to 14 servings of rice. Its sleek white metal design includes features such as a built-in lid holder, steam basket, and see-through glass for convenient cooking. The 500W cooker also has a keep warm function, non-stick dishwasher-safe parts, and a steam cooking option, making it easy to use and clean. Included accessories like a steamer basket, measuring cup, and spoon enhance the cooking experience, while the manufacturer warranty provides peace of mind.